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Managing your maintenance and support functions
As part of our full life-cycle software development services, we offer robust coverage and support for the commercial applications we have developed. All of our engagements include the following services:
Corrective maintenance — activities associated with root-cause analysis and bug-fix isolation and resolution.
Case status updates — support and case resolution for application issues.
Additionally, we provide flexible services that extend your maintenance and support capabilities. These include:
- Assistance with application usage — counsel and education regarding application usage including completing transactions, creating users within or for an application, or on the purpose of an application.
- Assistance with application environment support — advice regarding how to use, maintain, and support application environments, including application development tools, application server software, and databases.
- Level 2 and 3 support — assisting client team members with diagnosing problems and working in partnership to their resolution, including configuration changes our office.
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As part of our full life-cycle software development services, we offer robust coverage and support for the commercial applications we have developed.
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