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Creating business value through software development |
Overwhelming demand for direct broadcast entertainment, digital video recording of live TV, and data services on-demand led a broadcast industry innovator to quickly grow to more than 20,000 employees and 15 million subscribers. The company’s proprietary workforce management application was unreliable and consequently having a negative impact on subscriber acquisition.
The company hired TechDiscovery to evaluate its current system and build a case for a replacement system. In the end, with TechDiscovery’s assistance, the data gathered and shared with the client assured them that by meeting best practice standards, the application could be saved at a lower cost than replacement and it would meet all of their requirements.
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Company Problem
- A U.S.-based provider of broadcast satellite television products and services was experiencing rapid growth.
- Due to this growth, transactional throughput was having a negative effect on the workforce management system.
- The WFM performance had proved to be unreliable.
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TD Solution
- TechDiscovery was awarded a Master Services Agreement to be the sole IT Professional Services team to manage the WFM core application.
- TechDiscovery evaluated the total cost of ownership and reusability of the current system, as well as any commercial off-the-shelf technology as a replacement. TechDiscovery led the effort for an RFP from several commercial software products, judging both functionality and technical architecture as part of the overall scoring.
- Provided a scalable, dependable system that aligned with the companies business processes and supported their immediate and future demands.
- Since the new WFM system implementation, availability has increased to 98%.
- The increase in system stability alone achieved the base return on investment.
- Ultimately, the client experienced other successes due to system improvement covering areas such as: security vulnerability, speed and responsiveness, extensibility, redundancy, scalability.
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EZ Prints was given the opportunity to make a positive name for itself with one of the most well-known, highly regarded companies in the world–an international theme park company–by creating the second generation of a Web site that would allow theme park visitors to share and buy pictures taken by onsite photographers following their vacation.
The company hired TechDiscovery to evaluate its current system and build a case for a replacement system. In the end, with TechDiscovery’s assistance, the data gathered and shared with the client assured them that by meeting best practice standards, the application could be saved at a lower cost than replacement and it would meet all of their requirements.
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Company Problem
- EZ Prints was selected by an international theme park company to create the second-generation website that allowed theme park visitors to share and buy pictures taken by onsite photographers following their vacation.
- The company client required procedural and technical detail on:
- Web application development process and methodology,
- Web application integration with existing theme park systems,
- Requirements specification,
- Development team member profiles,
- The overall project timeline.
- EZ Prints lacked the systematic development, delivery process, in-house resources and skill set that the client required.
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TD Solution
- Team of six EZ Prints and TD developers led by a TD project manager utilized TDFlexTM, to build a comprehensive project roadmap addressing process, methodology, requirements and timeline needs.
- During its first year in production, the theme park company’s new website volume doubled and generated a 100% increase in incremental revenue.
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A newly appointed CEO hired TechDiscovery to perform an assessment and build a software development plan. TechDiscovery recommended moving the application to a standard architecture, technology and platform, to allow for faster application delivery. A combined client and TechDiscovery team, led by a TechDiscovery project manager and software architect, built and delivered the software application in an efficient timeframe.
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Company Problem
- Revenue Technologies was challenged to deliver version 3.0 of their anticipated MarketPrice Agreements module to a high-profile customer within a limited timeframe.
- This new version required significantly enhanced functionality and porting to new technology and platform.
- The company had missed deadlines for an initial demo to the customer and not on schedule for the next demonstration.
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TD Solution
- TechDiscovery performed an assessment and derived a preliminary plan to move the application to a standard architecture, technology and platform that would allow much faster delivery of the product and ramp-up for a new development team.
- A joint TD and RT team delivered a full-featured application in an efficient time frame.
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SalesCloser was originally designed as a desktop ERP system to enhance homebuilder operations. In 2002, Sales Effectiveness Partners Corp. acquired the SalesCloser assets, brand and customer base. The following month, Sales Effectiveness Partners hired TechDiscovery to transform SalesCloser from a desktop software solution to a subscription-based offering. The project generated a recurring revenue stream, and continually added value through enhanced functionality.
Sales Effectiveness Partners engaged TechDiscovery to evaluate the existing functionality offered by the desktop application, and to rebuild the new ASP application utilizing the latest Microsoft .NET and SQL Server architecture. The demands were far-reaching in scale and scope. In addition to being intuitive and easy-to-use, the system had to include all of the functionality necessary to support the sales and prospect management as well as contract and inventory management requirements of a small to mid-sized home builder. Furthermore, the application had to perform adequately in a dial-up internet access mode.
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Company Problem
- Sales Effectiveness Partners Corp hired TechDiscovery to transform SalesCloser from a desktop software solution to a subscription-based offering.
- The goal for SalesCloser was for it to become the sole, mission-critical application used by homebuilders, new homebuyers and prospects alike to interact with one another throughout the sales process.
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TD Solution
- Sales Effectiveness Partners engaged TechDiscovery to evaluate the existing functionality offered by the desktop application, and to rebuild the new ASP application utilizing the latest Microsoft .NET and SQL Server architecture.
- The new system contained the functionality necessary to support the sales and prospect management as well as contract and inventory management requirements of a small to mid-sized homebuilder. In addition, the system was easy to use and deploy, scalable across hundreds of accounts and thousands of users, extendable for integration with other systems, and comprehensive in functionality.
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ScholarOne approached TechDiscovery to assist them meet their "speed to market" challenge with Abstract Central. TechDiscovery was challenged with enabling SchlolarOne to realize their vision of delivering enhancements to its clients without detrimental cross-application impact and long timelines.
TechDiscovery assembled a team of senior employees from various disciplines who worked closely with ScholarOne to facilitate and materialize ScholarOne's vision. The team delivered a 'single sign-on' portal that unified various functional modules into a single usable solution for the users while allowing ScholarOne to enhance and re-architect well-segregated, individually deployable units in a faster, more efficient process.
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Company Problem
- The company was in strategic paralyses regarding how to maintain, enhance, and grow their product suite.
- ScholarOne approached TechDiscovery to assess their current state as well as develop short and long-term strategies for continued growth in market position.
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TD Solution
- The TechDiscovery team dissected the current state of affairs through organizational, functional, and technical lenses.
- The team worked closely with ScholarOne's management to get a deep understanding of the current organizational structure, business processes, functional architecture of the products, and technical approaches, tools, and infrastructure.
- Also, it revealed several opportunities for ScholarOne to streamline their organization & ensure continued growth by more focused resource management in the organizational, functional and technical domains.
- Finally, the team provided a strategic roadmap for solution implementation.
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TitleMax is a financial lending company that allows consumers to solve short term cash flow issues by using their vehicle as an asset for receiving a loan. TitleMax, a relatively young, but fast-growing company operated its 500 retail stores using a custom-designed application developed by an outside software provider. It wasn’t long after the core application was built that they began to experience performance issues with the system. Attempts to fix the problems took an extraordinary amount of time and often only generated additional system issues.
TechDiscovery conducted a six-week assessment of the application and developed recommendations to resolve the issues. TechDiscovery’s thorough assessment and recommendations gave way to the creation of a new application. TitleMax now has a stable, scalable application. TechDiscovery improved the accuracy, efficiency and performance of the system across the board.
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Company Problem
- TitleMax, a rapidly growing financial lending company, has grown to more than 500 stores and over 1,000 employees.
- Due to expansive growth, the core application used to manage the company’s lending process, track collateral and track account information was beginning to experience performance issues.
- Also, the system was producing operations reporting that was proving to be inaccurate.
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TD Solution
- TD conducted a six-week assessment of the applications and developed recommendations to resolve the issues.
- The results shared with TitleMax and their provider included software architectural recommendations, security issues and performance improvement changes.
- TitleMax now has a stable, scalable application. TechDiscovery improved the accuracy, efficiency and performance of the system across the board.
- TD also built-in a self-correction tool allowing employees to run a diagnostic program that would identify issues and how to resolve them. This resulted in diminished frustration, a reduction in lost productivity and number of phone calls to the help desk.
- Corrections to the reporting system allowed TitleMax to generate information needed to run their business.
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After bringing to market the industry’s only geospatial data distribution tool to utilize Adobe PDF, our client wanted to continue on its path of industry innovation and leadership by designing and delivering a platform that would allow for use of geospatial technology through mobile handheld devices.
This groundbreaking organization turned to TechDiscovery in order to gain a team of software industry consulting and technical experts who would lead the discovery phase and build a roadmap for developing the company’s first platform for mobile handheld devices. In just three short months, the client team was able to take over the comprehensive roadmap and development processes established by the TechDiscovery team.
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Company Problem
- The company, a leading provider of geospatial data distribution and collaboration desktop solutions, leveraged their geospatial data technology to design and deliver a platform that would allow for geospatial data application usage through mobile handheld technologies.
- The development of a mobile solution would give users the ability to easily share and gather rich mapping data from any location in the world.
- The software development team required additional expertise in handheld devices to deliver a platform that would revolutionize mobile mapping capabilities.
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TD Solution
- TechDiscovery provided a team of software industry consulting and technical experts that directed the discovery phase and built a roadmap for the development platform used for mobile handheld devices within a very tight time frame.
- TechDiscovery’s three core tasks were to:
- Provide product development consulting,
- Schedule and plan a development roadmap,
- Deliver technical expertise in mobile handheld device applications.
- An application architect and mobile handheld device expert partnered with client to support the design and prototyping phases of product development.
- The prototype was delivered in three months.
- The new mobile platform is currently in beta version while TD continues in its senior consulting role with its handheld device expert working on-site.
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